At Comfywood Furnitures, we aim to deliver your furniture safely and efficiently. This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed through our website.
1. Order Processing
Once you place an order on Comfywood Furnitures, our team begins processing it as soon as possible.
- Orders are usually processed within 1–3 business days.
- After processing, the order will be prepared for shipping and dispatched through our trusted logistics partners.
- Customers will receive a confirmation message or email once the order has been shipped.
Processing times may vary during peak seasons, sales periods, or holidays.
2. Shipping Locations
We currently ship our products across most cities and regions in India.
However, delivery availability may vary depending on:
- Serviceable pin codes
- Product size or weight
- Logistics partner coverage
If your location is not serviceable, our support team will inform you after the order is placed.
3. Delivery Time
Estimated delivery times may vary depending on the product and delivery location.
Typical delivery timelines:
- Metro Cities: 5–10 business days
- Other Cities and Towns: 7–15 business days
- Remote Areas: 10–18 business days
Furniture items may require additional time due to careful handling and transportation requirements.
Please note that delivery timelines are estimates and not guaranteed.
4. Shipping Charges
Shipping charges may vary depending on:
- Product size and weight
- Delivery location
- Ongoing promotions or offers
If applicable, shipping charges will be clearly displayed at checkout before payment.
5. Order Tracking
Once your order has been dispatched, you will receive:
- A shipping confirmation email or message
- Tracking details (if available)
This will allow you to monitor the progress of your shipment.
6. Delivery Process
Our delivery partners will attempt to deliver the product to the address provided during checkout.
Customers are requested to:
- Ensure someone is available to receive the delivery
- Check the package condition at the time of delivery
- Report any visible damage immediately
If delivery fails due to incorrect address or unavailability of the customer, re-delivery may be delayed.
7. Delays in Delivery
While we try our best to deliver orders on time, delays may occur due to:
- Weather conditions
- Logistics or transportation issues
- High demand periods
- Natural disasters or unforeseen circumstances
Comfywood Furnitures will not be held responsible for delays caused by factors beyond our control, but we will always try to keep you informed.
8. Damaged Products During Shipping
If you receive a product that appears to be damaged during delivery, please:
- Take clear photos of the package and product.
- Contact our support team within 48 hours of delivery.
We will review the issue and arrange a replacement or appropriate solution as per our Return & Refund Policy.
9. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
Comfywood Furnitures will not be responsible for delivery issues caused by:
- Incorrect addresses
- Incorrect phone numbers
- Incomplete delivery information
10. Contact Us
If you have any questions about shipping or delivery, please contact us:
Comfywood Furnitures
Email: info.comfywood@gmail.com
Phone: +91-70733 14994
Address:
P.No 274, Vaishali Nagar First Pal
Mela Link Road, Opp. Ashiana Dwarka Society
Pal Gaon, Jodhpur – 342013
Rajasthan, India
We appreciate your trust in Comfywood Furnitures and are committed to delivering your furniture safely and efficiently.