At Comfywood Furnitures, we strive to ensure that every customer is satisfied with their purchase. If you receive a damaged, defective, or incorrect product, we are here to help. Please read our Return & Refund Policy carefully to understand the conditions and process.
1. Return Eligibility
You may request a return or replacement if:
- The product is damaged during delivery
- The product received is defective or broken
- You received the wrong product
To be eligible for a return or replacement:
- The request must be made within 48 hours of delivery
- The product must be unused and in its original condition
- The original packaging, accessories, and invoice must be available
Customers are required to provide clear photos or videos of the damaged or incorrect product when submitting a request.
2. Non-Returnable Items
Certain items may not be eligible for return or refund, including:
- Products that have been used, installed, or modified
- Items damaged due to improper handling by the customer
- Products returned without original packaging
- Minor color or texture variations due to natural wood grains or lighting differences
3. Return Request Process
To initiate a return or replacement request, please contact our support team with the following details:
- Order number
- Product name
- Reason for return
- Photos or videos of the issue
You can contact us through:
Email: info.comfywood@gmail.com
Phone: +91-70733 14994
Our support team will review your request and guide you through the next steps.
4. Replacement Policy
If the product is confirmed to be damaged, defective, or incorrect, we may offer:
- Replacement of the same product, or
- Repair of the product, depending on the situation and product availability.
Replacement delivery timelines may vary depending on location and stock availability.
5. Refund Policy
Refunds may be issued in cases where:
- Replacement is not available
- The order is cancelled before dispatch
- The return request is approved and the product is received back
Once approved, refunds will be processed through the original payment method.
Please allow 5–10 business days for the refund to reflect in your account, depending on your bank or payment provider.
6. Order Cancellation
Customers may cancel an order before it has been shipped.
Once the order has been dispatched, cancellation may not be possible. In such cases, customers may follow the return process after delivery (if eligible).
7. Important Notes for Furniture Products
Furniture items are large and carefully packed. To ensure smooth delivery and return processing:
- Please inspect the product at the time of delivery
- Report any damage immediately within 48 hours
- Keep the original packaging until you are fully satisfied with the product
8. Contact Us
For any return or refund related queries, please contact us:
Comfywood Furnitures
Email: info.comfywood@gmail.com
Phone: +91-70733 14994
Address:
P.No 274, Vaishali Nagar First Pal
Mela Link Road, Opp. Ashiana Dwarka Society
Pal Gaon, Jodhpur – 342013
Rajasthan, India
Customer satisfaction is our priority, and we are committed to resolving any issues quickly and fairly.